KATCHIMEDIA · THE KM360 CLIENT HUB
Every request. Every decision.
In one place.
This is your command center. Every request submitted here enters a governed, tracked, and prioritized queue — so nothing you need gets lost in an inbox, a text thread, or a verbal conversation.
All requests must be submitted through this portal. Verbal requests, emails, and texts cannot be entered into the queue or prioritized. Every submission creates a record, a timeline, and a scope reference — protecting both your investment and the quality of the work.
Content updates, design adjustments, new pages, or functionality changes to your existing BrandID site. Consolidate all changes for a revision round into a single submission.
Campaigns, content, social media, brand guideline updates, and photography coordination — scoped with timeline and channels defined upfront before work begins.
Ready to move from Basic to Core, Core to Plus, or Plus to Platinum? Submit your upgrade request here. Your current tier, goals, and timeline are used to scope the transition.
Onboarding a new team member — accounts, system access, equipment provisioning, and credentials handled end to end. Submit before the start date.
Modify the scope, direction, or deliverables of an active special project. Consolidate all changes for your current revision round into a single submission.
Scope new work that falls outside your current engagement — apps, systems, campaigns, compliance builds, presentations, or any bespoke deliverable.
Formally review and approve a completed deliverable — or submit revision requests with full context. This form closes the loop on every piece of work.
Integrations, migrations, automation, security configurations, and device provisioning — scoped, prioritized, and tracked. Urgency levels from Standard to Critical.
Password resets, email configuration, software access permissions, and system issues — submitted with full context for faster triage and minimal workflow disruption.
Initiate a secure employee departure — system access revocation, asset retrieval, device recovery, and final HRIS and payroll processing. Submit before the last day whenever possible.
Strictly reserved for critical system outages, active security breaches, and mission-critical data loss. Submitting this form pages the katchimedia engineering and security team immediately — 24 hours a day, 7 days a week. Keep your phone open after submitting.